Privacy Policy

This website is operated by A to Z Psychiatry and Wellness PLLC. References in this policy to “the practice,” “we,” “us” or “our” refer to A to Z Psychiatry and Wellness PLLC and, where applicable, its authorized personnel and service providers.

The website provides general information about psychiatric and behavioral-health services, appointment pathways, patient resources, professional referrals and practice operations.

This Privacy Policy applies to information collected through this public website and related website-based interactions, including:

• Visits to publicly available website pages.
• General website contact forms.
• Appointment-request or intake-interest forms.
• Professional-referral inquiry forms.
• Newsletter or update subscriptions, when offered.
• Communications initiated through links, buttons or other website features.

This policy does not necessarily govern information collected through a separate patient portal, electronic health-record system, telehealth platform, payment portal, third-party scheduling platform or other service that provides its own privacy terms.

It also does not replace any separate Notice of Privacy Practices that may apply to protected health information handled in connection with healthcare services.

The categories of information collected depend on how you use the website and which features are enabled.

Information you provide directly

You may choose to provide information such as:

• Name and contact information.
• Email address and telephone number.
• Preferred contact method.
• General reason for contacting the practice.
• Appointment preferences and availability.
• Basic information used to determine whether a requested service or referral pathway may be appropriate.
• Information included in a message, uploaded document or form submission.
• Professional role, organization and referral-related information when contacting the practice in a professional capacity.

Information collected automatically

When you access the website, the website or its service providers may collect limited technical and usage information, such as:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Approximate geographic region.
• Referring website or link.
• Pages viewed and time spent on the website.
• Date and time of access.
• Website interactions, errors and performance information.

Information from third parties

We may receive information from service providers or third-party platforms that support website hosting, analytics, form delivery, appointment scheduling, communications, security or other authorized functions.

We may use information collected through the website for purposes such as:

• Operating, maintaining and improving the website.
• Responding to general inquiries.
• Reviewing appointment or service requests.
• Routing professional referrals and coordination requests.
• Communicating about scheduling, account assistance or practice procedures.
• Confirming information supplied through a website form.
• Preventing fraud, spam, unauthorized access and misuse.
• Monitoring website performance and accessibility.
• Complying with applicable legal and regulatory obligations.
• Establishing, exercising or defending legal claims when necessary.
• Supporting business continuity, recordkeeping and internal administration.

We do not intend to use information submitted through a general contact form to provide emergency care, diagnose a condition or establish a treatment plan.

The website may use cookies, local storage, server logs or similar technologies to support functionality, security, performance and permitted analytics. The technologies actually used may change when website features or service providers change.

Essential technologies

Certain technologies may be needed for core website functions, form processing, security, load balancing, accessibility or preference storage.

Analytics and performance technologies

When enabled, analytics or performance tools may help the practice understand website traffic, page use, technical errors and areas that may need improvement.

Preference and embedded-service technologies

Some technologies may remember settings or support an embedded map, video, scheduling feature, security check or another website function.

Managing cookies

Most browsers allow users to block, delete or manage cookies. Disabling certain technologies may affect website functionality. When a consent tool is available, nonessential preferences may also be managed through that tool.

We may disclose information when reasonably necessary for the purposes described in this policy, including to:

Authorized service providers

Information may be shared with vendors supporting website hosting, information technology, cybersecurity, forms, communications, analytics, appointment systems, payment systems or other authorized business functions.

Professional advisers

Information may be disclosed to attorneys, accountants, consultants, insurers or other professional advisers when reasonably necessary.

Legal and safety purposes

Information may be disclosed when required or permitted by law, court order, subpoena, regulatory request or legal process, or when reasonably necessary to protect rights, property, security or safety.

Business transfers

Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, subject to applicable legal requirements.

With authorization or direction

Information may also be shared when you authorize, direct or reasonably expect the disclosure based on the service requested.

We do not intend to sell personal information collected through general website inquiry forms for monetary compensation.

Because this website relates to psychiatric and behavioral-health services, visitors may be inclined to provide sensitive information. General website forms should be used carefully.

Unless specifically requested through an approved secure process, do not submit:

• Detailed psychiatric or medical histories.
• Extensive symptom descriptions.
• Complete medical records.
• Medication-management instructions.
• Social Security numbers.
• Full payment-card or banking details.
• Portal passwords.
• Complete authentication or verification codes.
• Information concerning another person without appropriate authority.

Established patients should use the secure patient portal or another practice-approved protected communication method for supported care-related messages whenever available.

We seek to use reasonable administrative, technical and physical safeguards appropriate to the nature of the information and the website’s operation.

Safeguards may include:

• Secure website connections.
• Access controls and account permissions.
• Software and security updates.
• Malware, spam and abuse prevention.
• Data backups and recovery procedures.
• Vendor-management and confidentiality measures.
• Internal policies and staff training.

However, no internet transmission, website, email system, storage platform or security measure can be guaranteed to be completely secure. Visitors should use appropriate caution when submitting information online.

If you believe information submitted through the website may have been accessed or used improperly, contact the practice using the verified details at the end of this policy.

We may retain personal information for as long as reasonably necessary to:

• Respond to or document an inquiry.
• Support scheduling and practice operations.
• Maintain security and fraud-prevention records.
• Comply with legal, regulatory or contractual obligations.
• Resolve disputes and enforce agreements.
• Maintain appropriate business records.

Retention periods may vary according to the type of information, the reason it was collected, applicable law and operational requirements.

Information may be deleted, anonymized or securely retained when no longer required for the purpose for which it was collected.

Depending on your location, the nature of the information and applicable law, you may have rights concerning personal information, which may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing depends on consent.
• Request a portable copy of certain information.
• Appeal a decision concerning a privacy request where applicable.
• Lodge a complaint with an appropriate regulatory authority.

These rights are not absolute and may be subject to identity verification, legal exceptions, retention obligations and other limitations.

How to submit a request

Submit a privacy request using the verified contact details at the end of this policy. Clearly describe the request and provide sufficient information for the practice to verify identity and locate relevant records.

Authorized representatives may be required to provide proof of authority before a request can be processed.

Communication choices

You may unsubscribe from nonessential promotional emails by using the unsubscribe option provided in the communication or by contacting the practice. Transactional, administrative and service-related communications may still be sent when necessary.

The website may contain links to or integrations with third-party services, including:

• Patient portals.
• Appointment or scheduling platforms.
• Telehealth platforms.
• Payment systems.
• Maps and directions.
• Social-media platforms.
• Professional directories.
• Embedded media or external resources.

Third-party services may collect information under their own privacy policies, terms and security practices. We do not control every third-party website or platform and encourage visitors to review the applicable privacy terms before submitting information.

A link to a third-party service does not necessarily imply that the practice controls or endorses all of that service’s practices, content or security measures.

The public website is intended to provide general information about the practice and is not designed for children to submit personal information independently through general website forms.

A parent, legal guardian or other authorized adult should use the appropriate practice pathway when seeking information or services for a minor.

If the practice learns that personal information was submitted through a general website feature by a child without appropriate authorization, it may take reasonable steps to delete, restrict or otherwise address the information, subject to applicable legal, clinical and recordkeeping requirements.

We may update this Privacy Policy periodically to reflect changes in website features, service providers, business practices, security measures or legal requirements.

The revised policy will be posted on this page with an updated effective or review date. Material changes may also be communicated through another reasonable method when appropriate.

Continued use of the website after an updated policy is posted means the website will handle information under the policy then in effect, subject to applicable law.

Contact the practice with questions about this Privacy Policy, website information practices or a privacy request concerning information collected through the public website.